Before troubleshooting, it is important to understand what is expected to transfer between Samsung Health and MyFitnessPal.
Weight - Weight will transfer between both apps (updating in both directions)
Food - Calories added to MyFitnessPal will transfer to Samsung Health.
(Please note: Food copied from a friend's diary will not transfer to Samsung Health.)
Steps - Steps tracked in Samsung Health will transfer to MyFitnessPal once selected as a step source in the MyFitnessPal app
Exercises - Exercises will transfer between both apps. Workouts added to Samsung Health will transfer to MyFitnessPal and workouts added to MyFitnessPal will transfer to Samsung Health.
(Please note: Walking exercises do not transfer from Samsung Health to MyFitnessPal)
If you find that your Samsung Health app is still not syncing properly with your MyFitnessPal app on Android, could you please try unlinking Samsung Health in our app, uninstalling and reinstalling our program, then relinking Samsung Health to see if that helps?
Following these steps in this order should reset the connection:
First go into MyFitnessPal and find Apps & Devices under the Menu Bar. Find your Samsung Health integration and disconnect. Next you will want to uninstall and then reinstall the MyFitnessPal app on your device.
*Note: Please make sure you know your username and password before reinstalling the app. Also, please note that any information that has not previously synced will be lost. Please make sure your information is found online at www.MyFitnessPal.com (sign in with the same username and password as the app). If you are seeing your information online, it will sync back to the app*
Here's what you need to do to uninstall and reinstall the app:
First, you need to try to sync the app to make sure you data has been backed up. Open the app and login. Then at the bottom of the menu on the left, tap the "Sync" option. If the app reports it has not synced recently, tap the Sync item to force a sync. Make sure that your phone is connected to the internet when you are trying to sync. If you are not able to get the app to completely sync, then unfortunately, when you uninstall the app you will lose any changes that you have not synced.
Next, remove the app by closing the app, then going to Settings, then Applications, then Manage Applications. Find the MyFitnessPal app and tap on it, then tap the Uninstall button.
Once the app has been uninstalled, open Google Play (formerly the Android Market) and search for "myfitnesspal", then reinstall the app.
Finally, once the app has been reinstalled, open the app and login using the same username and login you had been using previously. All of the data for your account will be synced from our website back to your phone.
Once completed, go into MyFitnessPal and find Apps & Devices under the Menu Bar. Search for Samsung Health and then tap Connect. You should see a pop up for permissions regarding the Samsung Health integration.
In order for it to work properly, turn the integration On and then allow all permissions. Please note you will need to scroll down on this pop up to see all of the permissions. Finally, Tap Done to finish the set up.