Tuesday, June 30, 2020, 12:13pm PST
Our apologies for the continued and extended issues you were experiencing with MyFitnessPal. While performing Scheduled Maintenance on Thursday June 4th, we discovered a problem that was causing a variety of issues across our program. Theses issues are ones that we know are drastically affecting our members ability to use MyFitnessPal, and we are very sorry for the frustration we know this caused.
We diligently investigated and were regularly making improvements since the initial date to help stabilize things for our members. Even with these changes, due to the nature of the root of the issue, our members were still experiencing symptoms intermittently as we worked towards resolution.
We implemented a fix over the weekend, and have verified things have remained stable since.
These symptoms for this included, but were not limited to:
- trouble syncing data across devices
- logging into your account across
- trouble syncing with 3rd party integration partners (Fitbit, Garmin, etc)
- issues scanning barcodes
- trouble searching the food database
- receiving sync and server errors.
These reoccurring issues most frequently affected our integration with Fitbit, causing a backlog of sync requests, which is resulting in no or delayed data sync.
Thank you again for your patience while we worked to get this resolved. If you are still experiencing any trouble, you can reach our support team here.