Thursday, April 8th, 2021, 10:55am PDT
As our members who use their MyFitnessPal account linked to Fitbit have been aware, we have had some sync interruptions in January and February of this year, and years past. Our team is working to make large scale plans to investigate and address the root of what is causing our Fitbit integration to get overwhelmed. This will be a long-term investigation that will continue throughout 2021.
In the mean time, our team has implemented monitoring to identify when issues are arising with the integration as soon as possible. This will minimize impact to the rest of the MyFitnessPal program, keep the rest of the MyFitnessPal features functioning as expected, and and enable us to address any re-occurring symptoms if/when they arise through the year.
What this means, is that there may still be periods where Fitbit sync may be stopped or delayed for members. We are out of the high traffic period in January, and don't expect Fitbit to stop syncing daily as it did throughout January and early February, but the underlying issues that caused those stoppages are still there, and could be unexpectedly triggered again. As mentioned above, we are monitoring to address these as they crop up, while working on an in depth fix over the course of the year.
Even if this underlying issue is triggered again, members will likely experience no data syncing during the day, and then see data sync in the evenings, once the Fitbit sync backlog has caught up and processed the backed up sync requests. No member should go more than 24 hours without Fitbit data sync due to these underlying issues.
Please note: if you have not seen your data sync in a 24 hour period, you may be experiencing a glitch, or a something other than what this article is referencing, and recommend you follow the triage steps outlined in this FAQ.
We continue to apologize for the frustration of these ongoing issues. We know it's been an extended amount of time with our members having to deal with these symptoms, and understand the frustration this causes.