If the issue you're reporting is listed below, it's on our radar and under investigation. Where appropriate, we will note any temporary workarounds, and update the article as more information is available. Please accept our sincere apologies for any inconvenience caused by these issues. In all cases, a fix is in the works.
If your issue is not listed below, please first try to unlink and relink the two programs, as this often resolves unexpected issues. If that doesn't resolve things, please send us an email about the issue so we can address it!
We will update this article as fixes for the issues listed here are released.
Bug: Some users are seeing an error when attempting to link fitbit
Bug: Some users are not seeing their linked step tracking app as an option in the Steps tab
Bug: Logging Calories in Garmin Connect take you to the MFP website instead of the app
Bug: Unable to connect Samsung Watch on iOS
Bug: Entries copied from friend's diary don't sync to Samsung Health
Bug: Some Withings users are reporting their weight entries post a day off in MFP
Bug: TrainingPeaks getting errors when attempting to link accounts and not syncing
Bug: Withings/Nokia Health Mate weights inaccurately syncing to MyFitnessPal
Bug: Unable to link MFP and Garmin Connect from either side
Bug: Notification for completed cardio exercise not posting in user's news feed
Bug: Duplicate exercise entries from Samsung Health
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Fixed in 22.6.1: Samsung Health steps not syncing. Users report an error when navigating to the steps section in MyFitnessPal
Fixed in 21.14.2: GoogleFit and MFP is not syncing any data - Once you update to 21.14.2, you will need to unlink and relink GoogleFit to your MyFitnessPal account in order for sync to resume. Please note that while weight & exercise calories are now syncing, there is still an issue with step count not syncing.
Fixed in 21.18: Google Fit keeps disconnecting
Fixed: Unable to disconnect Fitbit from MyFitnessPal side from within the app
Fixed: Users have Fitbit linked, but they do not see it as a Steps source, and/or are not seeing step count or adjustment data from Fitbit in MyFitnessPal
- Please note that this fix will not backfill any data.
- If you are still seeing issues, please relink MyFitnessPal and Fitbit once more
Fixed: Calorie adjustment keeps switching to Withings, even though another parter is selected for Steps
Fixed: Some users are seeing multiple calorie adjustment lines in their Diary
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