If the issue you're reporting is listed below, it's on our radar and under investigation. Where appropriate, we will note any temporary workarounds. Please accept our sincere apologies for any inconvenience caused by these issues. In all cases, a fix is in the works.
If your issue is not listed below, please try uninstalling and reinstalling first, as this often resolves unexpected issues. If that doesn't resolve things, please send us an email about the issue so we can address it.
We will update this article as fixes for the issues listed here are released:
Issue: Users get stuck on a loading screen when trying to log in via Facebook.
- Workaround: You can still use your email/username and password to log in. If you need to set or reset your password, you can do so here
Issue: Users are being asked to login again when opening the app via the widget.
-------------------------------------------------------
Fixed in 26.18.2: Data is not syncing from Android to Web. As a result, Diary on Web will appear blank, and data may also not sync to connected partners. Friends will also be unable to view your Diary.