TROUBLESHOOTING
- Known Issues: iOS App
- Known Issues: Android App
- Known Issues: Website
- Known Issues: Integration Partners
- Account Log In Issues
- I have forgotten my password or my username. How can I retrieve them?
- My login days-in-a-row counter is incorrect. How do I fix this?
- My exercise calories are not calculating correctly.
- How do I make sure I don't lose my data when I delete the app?
- What steps can I take if the website isn't working normally?
- Why does my diary always open to the same date?
- The app is stuck on the "Loading..." screen. What can I do?
- The "View Diary" feature in the app is not showing my friend's meals correctly.
- I am not receiving the emails I expect from MyFitnessPal.
- My profile, ticker or weight loss graph is not reflecting my actual weight loss.
- I did not receive my password reset email.
- The barcode scanner is not working in the iOS app.
- Why am I asked to verify my MyFitnessPal email address?