As of October 1, 2022, Barcode Scan will be available only with a Premium subscription. Read more about this change here.
If you are having issues with the barcode scanner, we first recommend visiting our Announcement Page or Known Issues page to see if there is an issue we are aware of. If no issue is listed, we recommend the following steps.
Please remember that the MyFitnessPal app requires permission from iOS to access your camera, in order to process a barcode scan. If you tap the barcode feature and see only a black screen, you may be able to resolve this by giving the app permission to use the camera. Launch the "Settings" app on your device, then tap "Privacy" then "Camera" and set MyFitnessPal to "on."
If this feature is enabled, we recommend uninstalling and reinstalling the app. Please make sure that you know your password as well as confirmed that your data is saved on our website at www.myfitnesspal.com. Data saved on the website will sync to app once it is installed. Once confirmed, we are hopeful that reinstalling the app will resolve the issue.
If you still have problems, please reach out to our support at firstname.lastname@example.org and our support team will be more than happy to further investigate.