If the issue you're reporting is listed below, it's on our radar and under investigation. Where appropriate, we will note any temporary workarounds. Please accept our sincere apologies for any inconvenience caused by these issues.
If your issue is not listed below, please try emptying your cache and clearing your browser's cookies as this often resolves unexpected issues. If that doesn't resolve things, please send us an email about the issue so we can address it!
We will update this article each time we release a fix for any issue described here.
Bug: Intermittent "Sorry. We couldn't complete your request. Please try again" errors while using the website
Bug: Add Food view not honoring preferred setting, defaulting to Recent tab view.
Bug: Charts under the Reports section are showing an erroneous entry.
Bug: Error when attempting to send a private message in MyFitnessPal.
Bug: Weight Loss Ticker on the profile page is not loading.
Bug: Newsfeed posts are not being generated for exercise.
Bug: Print option not working for Recipes in the Blog.
Bug: Unable to delete a recipe if the website's language is set to anything other than English.
Bug: Can't comment on newsfeed post if someone has already commented on it.
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Fixed 8/31/21: Seeing an error when trying to view Recent/Frequent lists.
Fixed 7/30/21: Food items deleted in app still showing in diary on web (sometimes duplicating).
Fixed: Save Changes button not working in Email Settings.
Fixed: Members receive "there was a problem with your request" server error when making changes to their Diary.
Fixed: Users cannot complete their Diary. Gets stuck on Processing
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