This article helps you fix common login issues, including "Invalid Email or Password" and "Unable to Connect to the Server" errors. It also answers frequently asked questions about password resets and Sign in with Apple.
“Invalid Email or Password” Error
This error means MyFitnessPal doesn't recognize your login details. Please try the following steps in order.
- Log in on the MyFitnessPal website using the same email and password that you use for the app.
- Reset your password by tapping Forgot password? on the login screen, or use the password reset page.
- Check your email for a message from no-reply@myfitnesspal.com. Look in your spam or junk folder if it's missing.
- If the email never arrives, try using different email addresses you have. It’s possible that you may have signed up with a different one.
- Use your Apple-assigned email or your username if you signed up with Sign in with Apple. See our Sign in with Apple help center article for details.
- Try logging in with your username instead of your email address if the error continues after resetting your password.
“Unable to Connect to the Server” Error
If you are receiving this error, there could be an issue with our app communicating to our servers. We recommend checking our Announcements Page for any major outages we are aware of.
You’ll want to confirm that you’re able to log into your account on our website. Confirming if you can log into your account the website helps us narrow down which platforms are being affected.
For this error message, you may want to try uninstalling and reinstalling the MyFitnessPal app. Please make sure that you are running operating systems iOS 18 or Android 13 and higher before uninstalling.
iOS
- Open your phone’s Settings app.
- Tap General, then tap About.
- Version
Android
- Go to your phone’s Settings app.
- Tap About Phone.
- Tap Android Version or Firmware version
If you have an Operating System version lower than 18 (iOS) or 13 (Android), these versions are no longer supported. If your preferred device has an unsupported OS version, your account is still accessible on other supported devices, including through our website, using a compatible version of a desktop web browser.
Next, make sure that your data is saved on our website. Data saved on the website will sync to the app once reinstalled. Once you have confirmed both, you can proceed with uninstalling and reinstalling the app.
For Android users, please make sure that you clear your cache and data as well.
If uninstalling and reinstalling the app did not help, we recommend that you restart your device. You can do so by turning off your device and turning it back on. iOS users can also try a force restart.
Frequently Asked Questions
What if I don't receive the password reset email?
Check your spam or junk folder first. If it's still missing, add no-reply@myfitnesspal.com as a contact, or try alternate email addresses you may have used to sign up.
How do I log in if I created my account using “Sign in with Apple?”
Use the private email address Apple assigned you, or your username. See our Sign in with Apple article for more details.
What if none of these steps fix my login issue?
Contact our support team or email support@myfitnesspal.com. We're happy to take a closer look at your account.