Apple Health FAQ and Troubleshooting

IMPORTANT NOTE FOR MYFITNESSPAL USERS WHO LOG IN ON THE SAME IOS DEVICE

Apple Health does not distinguish between multiple MyFitnessPal accounts used in the same app on the same device.

If you share the MyFitnessPal app on your iOS device with others by logging in and out of multiple accounts, we do not recommend linking MyFitnessPal with Apple Health.

If you do, data from one MyFitnessPal account may overwrite existing data in Apple Health, and vice versa, resulting in mingled data in your individual MyFitnessPal accounts or no data transfer at all.

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What if Apple Health and MyFitnessPal are Not Syncing with Each Other

If you are not seeing your workouts syncing from Apple Health into your MyFitnessPal account, please first note that only data logged after the initial connection will transfer into MyFitnessPal. We cannot pull historical data from Apple Health.

Next, we would suggest Checking On the Connection between Apple Health and MyFitnessPal in your Settings App. If everything is set on, please try adding a test workout or weight into Apple Health to check to see if the manually added data syncs. If it does, future information should also sync.

If the manually added workout did not sync, we recommend uninstalling and then reinstalling the app.

Before deleting your app, please note that any information that has not previously synced will be lost. To make sure your data has been syncing with the site, go to www.MyFitnessPal.com.

 

Sign in using the same username and password as you do with the app. There you can check your data and add any information that has not yet synced. All information visible online should sync to the app after you reinstall. If you are not finding your account and information online, please contact us back before uninstalling the app, and we will do our best to resolve the issue without any data loss.

Here's what you need to do to safely uninstall and reinstall the app:

• First, you need to try to sync the app to make sure your data has been backed up. Open the app and log in. In the Menu on the left (or the "More" page on newer versions), scroll down to the "Sync" item. If the app reports it has not synced recently, tap the Sync item to force a sync. Make sure that your phone is connected to the internet when you are trying to sync. If you are not able to get the app to completely sync, then, unfortunately, when you uninstall the app you will lose any changes you have not synced.

• Next, remove the app by going to the main applications screen, finding the MyFitnessPal icon, and pressing your finger down on it. If you're running iOS 13 or later you'll then want to select "Rearrange Apps". The icon then starts to jiggle and an "X" appears. Tap the "X" to delete the app. (If you're running an earlier version than iOS 13, the icon will start to jiggle without having to select "Rearrange Apps". You'll simply need to Tap the "X" to delete the app.)

• Once the app has been uninstalled, open the App Store and search for "MyFitnessPal," and reinstall the app.

• After the app has been reinstalled, open the app and log in to the Log in area using the same username and password as before. Your data should then sync from the main website back to your app.

• Finally, please re-link back with Apple Health (Initializing the Connection) and then add in a test workout (or weight) into Apple Health, which should now sync to your MyFitnessPal Exercise Diary. If it does not,  please reach out to us here https://myfitnesspal.zendesk.com/hc/en-us/requests/new for further support.