This article helps you troubleshoot common issues with Premium purchases, like features not unlocking or not syncing between devices. It also answers frequently asked questions about Premium purchases and cancellations.
Not seeing Premium features after purchase
If you purchased a Premium subscription but don't see Premium features unlocked in your account, you may need to log out of the app, force-close it, and log back in.
If Premium is still missing, contact support and include the following information:
- Username or email address on your account.
- Any alternate emails you've used, including iTunes or Google Play emails.
- Any other usernames you've used.
- A screenshot of your most recent Premium purchase receipt.
- Android users: your GPA transaction number.
To find your GPA transaction number:
- Go to payments.google.com
- Find the MyFitnessPal Premium listing
- Select Manage
- Select View Transactions
- Select an order to see your receipt. Your Transaction ID lists your GPA number.
Premium features are unlocked on the website, but not on the app
Premium syncs automatically across iOS, Android, and Web when you use the same login and have a valid internet connection.
If you are seeing Premium on the website, but not within the app (or vice versa), please double check your username online and make sure it is the same one you are using within the app.
If you are certain your username is the same in both locations, and you are still not seeing Premium show within the app, please verify all your information is showing online and uninstall and reinstall the app. Information found online will reinstall to the app upon reinstall. For more information, please see How do I make sure I don’t lose my data when I delete the app?
If reinstall does not trigger your Premium features to show, please contact support and include the following information:
- Your MyFitnessPal username.
- What device model you are using.
- The operating system on that device.
- What version of MyFitnessPal you have installed (open the menu by tapping your profile icon or the More menu, then Help, then About Us; the version number will be under our logo)
Frequently asked questions about Premium purchase issues
What should I do if I don't see Premium on my account after purchasing?
Log out of the app, force close it, and log back in. If Premium is still missing, contact support with your account details and a screenshot of your receipt.
Who do I contact about a Premium purchase made through iTunes?
Contact Apple directly. Only Apple can access purchases made through your iTunes account.
How do I cancel my Premium subscription renewal?
Follow the steps in How to cancel your Premium subscription renewal. The process is the same for iOS and Android.
Does Premium purchased on one platform work on another?
Yes. Premium syncs across iOS, Android, and web automatically when you use the same login and have an internet connection.
What does "The payment didn't go through" error on iOS mean?
It means you haven't been charged. Contact Apple support to resolve the issue before trying to purchase again.