This article explains what a subscription delay error means after you buy Premium, how long the delay usually lasts, and what to do if your Premium features still have not appeared.
You upgraded, your payment went through, and then an error message showed up instead of your new features. Not the celebration you were hoping for. The good news is that this one almost always sorts itself out, and there is one simple thing you can do to help it along.
Why the delay happens
When you start a subscription in the app, your payment is handled by Apple or Google rather than by MyFitnessPal directly. Once they confirm the purchase, they pass that confirmation along to us so your Premium features can switch on.
In rare cases, that hand-off takes longer than usual. Your payment is complete on Apple's or Google's end, but our app has not yet received the confirmation. This can take up to six hours.
What to do while you wait
- Leave the app installed. This is the most important step. As long as the app stays on your device, it keeps checking with Apple or Google until the confirmation comes through. Deleting the app prevents it from checking, which is why your Premium features may not appear at all if you uninstall it.
- Wait up to six hours. Most delays clear much sooner than that.
- Close and reopen the app after a few hours to refresh your account status.
What to do if you already deleted the app
Reinstall MyFitnessPal and log back in with the same email and password you used before. If your Premium features still have not appeared after six hours, contact our support team.
Include your username and whether you bought Premium on iOS or Android, so we can find your purchase more quickly.
Frequently asked questions
Does the delay shorten my subscription?
No. Your subscription period starts from the date of purchase, so you get your full term.
Can I speed up the confirmation?
Not directly, but keeping the app installed and reopening it after a few hours gives it the best chance to pick up the confirmation.
Will my Premium features work on the website while I wait?
Premium unlocks across your account once the purchase is confirmed. Until then, you may still see the free experience everywhere you log in.
What if my purchase failed instead of being delayed?
That is a different issue with different fixes. Read our guide to troubleshooting a problem with a Premium purchase.