We pride ourselves on delivering outstanding customer support to all of our users—regardless of subscription. Whether you’re just getting started or are a long-time user, our friendly and knowledgeable support team is here to help with any questions or issues you may encounter.
For our Premium and Premium+ users, we also offer priority support, ensuring that your inquiries are moved to the front of the line for faster, dedicated assistance. This means even quicker response times and personalized help when you need it most.
To reach the Support Center and create an email support request:
- On the web: http://www.myfitnesspal.com/help then click “Submit a Request” on the top of the page
- On Android and iOS: Help > then tap “Contact Support”
If you are requesting support because you are unable to log in:
- Please try resetting your password first at http://www.myfitnesspal.com/account/forgot_password
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If you cannot log in after a password reset, create an email support request at http://www.myfitnesspal.com/help and put “Premium User” in the subject line. We will manually verify your Premium status and reply with priority.
Priority Support is one of many beneficial features that are part of MyFitnessPal Premium and Premium+. To review all of Premium’s features, please see this article.