This article explains what priority customer support is and how to contact our support team from iOS, Android, or the Website.
Every MyFitnessPal member can reach a real person on our support team, no matter which plan you're on.
Priority customer support is a Premium and Premium+ benefit that moves your request to the front of the line, so you spend less time waiting and more time getting on with your day.
Priority support is one of many Premium benefits. See the full list of MyFitnessPal Premium features, or compare the differences between Free, Premium, and Premium+.
Contacting Support
iOS and Android
- Open the MyFitnessPal app
- Tap the More menu. If you do not have a More menu in your app, tap your Profile Icon in the upper right of your screen instead.
- Scroll down the menu and tap Help.
- Tap Contact Support for assistance
Website
- Log in to the website using the same email and password you use with the app.
- Go to the MyFitnessPal Help Center.
- Click Submit a Request at the top of the page.
- Fill in the form and describe what you need help with, then send your request.
You'll get a reply by email, so keep an eye on the inbox tied to your MyFitnessPal account.
Frequently asked questions
What should I include in my support request?
The more you tell us up front, the fewer follow-up questions we'll need to ask. Helpful details include your device and app version, the email address on your account, what you were trying to do, and a screenshot if something looked wrong on screen.
Do I keep priority support if I cancel my subscription?
Priority support applies while your Premium or Premium+ subscription is active, including the time left after you cancel but before the plan ends. After that, you can still contact the same support team as a free member.
Is support available in languages other than English?
Yes! You can submit a request in your preferred language, and we will get back to you using the same language.